Health and Safety Plan
Our main priority is the well-being and safety of our guests and employees and in that sense we strictly follow the recommendations of the World Health Organization, the local health authorities and Tourism of Portugal.
The spaces have been adapted, including limited spaces;
Cleaning and ventilation of the rooms, spaces and common areas of the hotel;
Continuous hygiene in contact areas (surfaces and objects);
Provision of disinfectants at various points of Tourism and the possibility of purchasing protective material and equipment;
Personalized service at check-in;
Scheduling time for cleaning the room;
Diverse gastronomic offer with strict safety standards (meals served, in the room and take away);
The measures extend to Tourism’s “back of house” operations and employees follow an internal hygiene and safety protocol. The temperature is checked daily before starting work.
Check in / Check Out
- Whenever possible, we will ask for your identification and other information before your arrival, thus facilitating your check-in process and avoiding waiting times and possible agglomerations of customers at the Reception.
- Personalized service, only one client / couple per receptionist.
- Contact areas for guests and employees are disinfected every 30 min.
- At check in and check out, the identification documents and payment documents will be disinfected.
Accompaniment to the room of all customers, if the same wishes. - Housekeeping
- We offer the possibility of access to your room during your stay. All of our services will be at your disposal, however our employees will not enter your room under any circumstances unless it is your wish. Room-service, in-room deliveries of amenities or clothing and other services will be taken and performed at your room’s door.
- Scheduling time for cleaning the room or turndown service.
- Rooms and common areas are ventilated daily.
- Cleaning surfaces for recurrent use such as TV controls, door handles, handles, handrails, switches, taps, minibars, dryers, Delta Q machines and others.
- Cleaning of the bedroom surfaces will always be wet at the expense of drought and with cleaning cloths for single use, different and exclusive for the bedroom area and for the bathrooms.
Housekeeping
- We offer the possibility of access to your room during your stay. All of our services will be at your disposal, however our employees will not enter your room under any circumstances unless it is your wish. Room-service, in-room deliveries of amenities or clothing and other services will be taken and performed at your room’s door.
- Scheduling time for cleaning the room or turndown service.
- Rooms and common areas are ventilated daily.
- Cleaning surfaces for recurrent use such as TV controls, door handles, handles, handrails, switches, taps, minibars, dryers, Delta Q machines and others.
- Cleaning of the bedroom surfaces will always be wet at the expense of drought and with cleaning cloths for single use, different and exclusive for the bedroom area and for the bathrooms.
Housekeeping / Public Areas
- Increased frequency of cleaning (touch surfaces, cleaned at least 6 x a day; clean floors 2 x a day, sanitary facilities 3 x a day).
- Placement of disinfectant gel dispensers at the various points of entry and exit, of floors, outlets and common spaces.
Outdoor Swimming Pool
- Capacity according to DGS spacing rules.
- Permanent supervision of an employee who ensures compliance with the standards.
- Additional monitoring system for water quality levels with systematic analysis.
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